Computer Services Assistant Resume

Computer Services Assistant Resume - Free Resume Examples

Amy Mathews, 117 River St, Boston, MA 02127
Phone (617) 247 8459 Cell (617) 847 1269

E-Mail: mathewsa@hotmale.com

OBJECTIVE: Seeking a position in Customer Services where my extensive experience will be further developed and utilized.

EXPERIENCE:

Cambridge Telecommunications, Cambridge, MA 1999 – Present
Customer Service Manager

 Responsible for the supervision of a staff of twenty-eight people within the customer service department.
 Responsible for the recruitment and training of customer service representatives.
 Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
 Successful account retention record of 98%.
 Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.
 Improving customer service based on client feedback through the development of new policies and procedures.
 Successfully handled all public relations issues.

Braintree Digital Inc., Boston, MA 1996 – 1999
Customer Service Representative

 Provided support to the sales team, ensuring all sales and service objectives were met.
 Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
 Worked with new customers in the development of new accounts and the implementation of new systems.
 Assisted in the development of new policies and procedures.
 Assisted in the training of new customer service representatives and associates.
 Performed market research surveys on customer needs and requirements.
 Prepared weekly sales reports for the sales team and sales management.
 Generated repeat business through successful client follow-up.

EDUCATION:

Boston College, Boston, MA 1994 – 1996
BS in Sales & Marketing

Hollymount High School, Cambridge, MA 1989 – 1994
High School Diploma

COMPUTER SKILLS:

 Microsoft Word, Excel, Access, PowerPoint, Outlook Express.
 Microsoft Windows XP
 Microsoft Office XP Professional